Welcome to Support Nerds Inc.! These Terms and Conditions ("Terms") govern your use of our services, including all software, consulting, support, and other services provided by Support Nerds Inc. ("we," "us," or "our"). By accessing, purchasing, or using any of our services, you agree to be bound by these Terms.
Services & Statements of WorkThe services covered by this agreement are listed in purchase orders, other order documents, and statements of work (SOWs), along with any attachments. These SOWs refer to this agreement, and the terms and conditions of this agreement are included in them. If the client orders products or services from Support Nerds Inc or its affiliates (the “Service Provider”) through the internet or the Service Provider’s website, the terms on those websites will apply to those orders. The client is responsible for the cost, installation, and operation of any products not provided by the Service Provider as part of the services, such as electricity, wiring, cabling, phone equipment, computers, modems, printers, furniture, etc.
Pricing and Payment ConditionsThe price for the services will be listed in the SOW (Statement of Work). After the initial term, the Service Provider can increase the price by giving the client 30 days' notice. The Service Provider can also change the price at any time if factors related to the client's systems or other external factors increase the Service Provider's costs. Also, every year starting in the second year of the contract, there will be an Economic Change Adjustment (ECA) to the service fees. This adjustment is based on the change in the Consumer Price Index (CPI-U) over the past year, but it won’t be more than 5%. If the CPI-U doesn’t change or goes down, the ECA will be zero.
Payments are due 30 days after the invoice, unless the SOW says otherwise. This is based on the client qualifying for credit with the Service Provider. If the client doesn’t qualify, they’ll need to pay by credit card or prepayment. If payment is late, the Service Provider may suspend the contract, charge interest of 1.5% per month (or the highest allowed by law), or terminate the contract.
The SOW will say whether the price is fixed or hourly. Any reasonable travel, lodging, car rental, and meal expenses will be billed to the client, unless the SOW says otherwise.
Sales and use taxes will be added to the invoice. If the client is exempt from taxes, they must provide the Service Provider with a tax exemption certificate.
If the SOW includes products or services from a third-party, those products may only be returned or canceled if the third-party agrees. If the return is accepted, the client must cover the costs of return packaging, shipping, and any restocking fees. If the third party refuses the return, the client must still pay the Service Provider for the full order.
If an order automatically renews and includes products from a third-party, the client must follow the third-party’s rules for cancellation. The client must notify the Service Provider at least 30 days before the third-party’s deadline for non-renewal notices. If the client doesn’t do this, they’ll still need to pay for any renewed orders.
If the client finances the order through a third-party and the Service Provider doesn’t get paid, the client agrees to pay the Service Provider within 7 days of the third-party rejecting the payment.
The client will reimburse the Service Provider for any costs and legal fees the Service Provider incurs when enforcing the client’s payment obligations.
Fees & TaxesThe client is responsible for paying all fees, taxes, or charges (like license fees, business taxes, sales taxes, use taxes, or similar) that come from anything done under this agreement. This does not include taxes on the Service Provider’s income or property. If the Service Provider has to pay any fees or taxes for the client, the client must pay the Service Provider back within 10 days after being notified in writing of such remittance.
Proprietary RightsUnless specified in the SOW, the Service Provider does not give or transfer any rights or ownership to the client for any software, systems, tools, data, materials, or processes used by the Service Provider as part of this agreement, including the WebSPOC® software. However, the Service Provider allows the client to use the technology included in the services perpetually, without any additional fees, anywhere in the world.
TermUnless stated differently in this agreement, the agreement will last from when the SOW is signed until the client accepts that the services are complete, as explained later.
TermUnless stated differently in this agreement, the agreement will last from when the SOW is signed until the client accepts that the services are complete, as explained later.
Termination Rights and ConditionsService Provider: If the Service Provider cannot get the parts or technical data needed to repair or service computer hardware, they can cancel coverage for that item. The Service Provider will refund the client for the remaining days of coverage on a pro-rata basis.
If the computer products fail often during or after the SOW because of age, the unavailability of parts, or other reasons beyond the Service Provider's control, the client agrees to replace or fix the equipment at no cost to the Service Provider. If the client doesn’t do this, the Service Provider can remove the item from coverage, giving the client 30 days' written notice.
Mutual Rights of Termination:Either party can end the SOW if the other party breaks an important part of the agreement and doesn’t fix the issue within 14 days after being notified.
After the initial term of the SOW, either party can terminate it without any reason, penalty, or damages, as long as they give 30 days’ written notice. If the SOW is properly ended, the Service Provider will refund any advance payments for the remaining coverage days on a pro-rata basis within 60 days after receiving the termination notice. .
Even if the SOW is terminated, the client still has to pay for: (i) All products and services provided up to the termination date. (ii) Any products, subscriptions, or services bought by the Service Provider for the client that can't be returned. (iii) Any costs or expenses the Service Provider incurred for the client before the termination date.
Application of Terms for Sales for ServicesThese terms and conditions apply to the order and purchase of services performed by Support Nerds Inc. or its subcontractors and sold by Support Nerds Inc. public sector (collectively, “services"). By issuing a purchase order or by receiving and using the Services, you accept these terms. For purposes of these terms, Services do not include third-party branded services, software as a service (“SaaS"), or other cloud computing offerings. Support Nerds Inc. may, from time to time and at its discretion, revise these terms without notice by posting the revised terms on its website. The terms posted on Support Nerds Inc. 's website at the time Support Nerds Inc. accepts your order governs that purchase. The Additional Terms and Conditions for Sales for Services along with the terms govern the relationship between the Client and Support Nerds Inc. for the purchase of Services, forming a binding contract.
Invoicing/Payment. Services will be billed as described in the Service Description. You need to pay all invoices you agree with in full within 30 days of the invoice date, unless stated otherwise in the Special Terms and Conditions. Make sure to include the invoice number with your payment. Unless mentioned otherwise, all invoices must be paid in the currency listed on the invoice
Credit/Late Payment. Support Nerds Inc. can choose not to offer credit and may require payment upfront before providing services, depending on changes in their credit policies or your financial situation and payment history. If any invoice is overdue and not disputed, Support Nerds Inc. can charge interest of 1.5% per month (or the highest rate allowed by law). You are responsible for all collection costs, including reasonable lawyer fees, if payment isn’t made. If payment is not received on time, Support Nerds Inc. can terminate all further work.
Taxes. You are responsible for all sales, use, excise, and similar taxes, including federal, state, and local taxes (except those based on Support Nerds Inc.'s income, assets, or net worth). If you have a tax exemption certificate, you can provide it to Support Nerds Inc., but it will need to be reviewed and accepted by them.
Termination. Unless previously terminated according to this Section, Support Nerds Inc. may terminate these terms, partly or as a whole, in immediate capacity if you breach these terms and fail to put that breach right within 30 days after the receipt of Support Nerds Inc.’s written notice of such breach. A material breach of these terms includes your failure to pay your invoice when due.
Limited-Service Warranty. Support Nerds Inc. warrants that the Services will: (i) be performed in a timely, professional, and competent manner; (ii) substantially conform to the specifications set forth in the Service Description for a period of 30 days following completion, or such other period as may be specified in the Special Terms and Conditions; (iii) comply with all applicable laws, rules, and regulations. These express warranties are exclusive and in lieu of all other warranties, whether express or implied, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the extent any implied warranty cannot be excluded, such warranty shall be limited in duration to the warranty period specified herein.
Remedies. The sole and exclusive remedy for any breach of the limited warranty shall be the re-performance of any deficient Services at Support Nerds Inc.'s expense. In the event that Support Nerds Inc. is unable to remedy such deficiencies within 30 days of receiving notice (or such longer period as may be mutually agreed upon by the parties), Support Nerds Inc. may, at its discretion, issue a credit or refund for the specific non-conforming Services. Re-performance of the Services shall not extend the warranty period. Any credits issued by Support Nerds Inc. must be utilized within two (2) years from the date of issuance, after which they shall automatically expire.
Indemnification. Each party agrees to indemnify, defend, and hold harmless the other party, its officers, directors, employees, agents, and affiliates from and against any damages, costs, expenses, and legal fees arising from any third-party claims or actions related to bodily injury, death, or property damage, to the extent such claims result from the negligence or willful misconduct of the party obligated to defend. In the event of a third-party claim or lawsuit, the indemnified party shall promptly provide written notice of such claim or suit to the indemnifying party and shall cooperate fully in the defense or settlement thereof. If the indemnifying party fails to assume its obligation to defend, the indemnified party may assume the defense at its own expense and ask for reimbursement from the indemnifying party.
Limitation of Liability: To the fullest extent permitted by applicable law, neither party shall be liable to the other for any indirect, special, incidental, or consequential damages, including but not limited to loss of income, profits, data, or operational efficiency, arising out of or in connection with this Agreement, regardless of the form of action, even if the possibility of such damages was advised. The total amount of recoverable direct damages under this Agreement shall be strictly limited to the total amount paid or payable by the Client for the Services performed under this Agreement. Furthermore, no action for indemnification or any other claim arising under this Agreement may be brought by either party more than one (1) year after the occurrence of the damage, loss, or expense giving rise to such claim.
This Cloud and Managed Services Section governs Customer’s access to and use of the Software, Managed Services, and Online Services. The Additional Terms and Conditions for Cloud and Managed Services along with the terms govern the relationship between the Client and Support Nerds Inc. for the purchase of Cloud and Managed Services, forming a binding contract.
LICENSE TERMSOnline Services: This includes various remote services such as hosted equipment, software, and online hosting. The specific services offered are as follows:
The Customer is solely responsible for the security, confidentiality, and proper use of any usernames, passwords, or other access credentials issued to it or its Authorized Users for accessing the Online Services and Software. The Customer shall limit access to such credentials only to individuals whose duties require such access. The Customer shall be responsible for all actions taken under its credentials, whether such access is authorized or unauthorized. Access to the Online Services and Software shall be restricted to Authorized Users whose roles necessitate such access, and the Customer shall take all reasonable precautions to protect the Confidential Information and Intellectual Property of Support Nerds Inc.
Furthermore, the Customer shall ensure that all Authorized Users safeguard any information provided or disclosed in connection with the Online Services against unauthorized use, dissemination, or disclosure. The Customer shall retain sole responsibility for the privacy, security, and integrity of all Customer Data. The Customer agrees to cooperate with Support Nerds Inc. as reasonably necessary to enable Support Nerds Inc. to provide the Online Services and fulfil its obligations under this Agreement, including the timely provision of complete and accurate information, including Customer Data, as required by Support Nerds Inc.
Support Nerds Inc. hereby warrants that:
The Online Services will, in all material respects, conform to the specifications and functionality described in the Documentation provided to the Customer, and the Software will perform in substantial conformity with such Documentation;
The Online Services will operate in material accordance with the Service Level Agreement (SLA) outlined in Exhibit A;
The Online Services and the Documentation provided by Support Nerds Inc. do not infringe upon or violate any copyrights, patents, trademarks, or trade secrets under United States law, and the Online Services will meet the requirements of the SLA (if applicable) during the term of this Agreement.
In the event of a breach of Section 5.1(C), the Customer’s sole and exclusive remedy shall be the indemnification provided by Support Nerds Inc. as detailed in the Infringement Indemnification section of the Standard Terms.
To the extent that Support Nerds Inc. is contractually authorized to do so, Support Nerds Inc. shall pass through to the Customer any warranties, indemnities, or other obligations provided by the original manufacturers, vendors, or licensors of third-party products, materials, accessories, parts, services, or software, including any rights to indemnification from claims arising from such third-party products or services.
Warranty RemediesIn the event that Support Nerds Inc. fails to meet the Services Warranty set forth in the section above, Support Nerds Inc. shall, at its sole discretion:
Re-perform the affected services at no additional charge to the Customer, or
Refund to the Customer the amount paid for the defective services or materials.
Such remedies shall only be available if the Customer notifies Support Nerds Inc. in writing (via email or otherwise) within fifteen (15) days from the date the services were provided. Except as otherwise provided in the SLA, the remedies described herein shall constitute the Customer’s exclusive remedy for any breach of the warranties set forth in this Agreement or this Schedule. Remedies specified in the SLA shall be the Customer’s primary and exclusive recourse for any failure by Support Nerds Inc. to provide the Online Services or Software in accordance with the SLA.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE ONLINE SERVICES, MANAGED SERVICES, AND SOFTWARE ARE PROVIDED "AS IS," AND SUPPORT NERDS INC. DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SUPPORT NERDS INC. MAKES NO WARRANTY OR ASSUMES ANY LIABILITY WITH RESPECT TO RELATIONAL DATABASE SERVICES OR SERVERS, OR ANY THIRD-PARTY HARDWARE, EQUIPMENT, OR SERVICES THAT THE ONLINE SERVICES MAY INTERACT WITH. FURTHER, SUPPORT NERDS INC. DOES NOT WARRANT THAT THE ONLINE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, FREE FROM MALICIOUS CODE, OR THAT THE SERVICES WILL BE SUITABLE FOR THE CUSTOMER’S PARTICULAR NEEDS OR THAT THE RESULTS WILL BE ACCURATE, COMPLETE, OR TIMELY. THE ONLINE SERVICES AND SOFTWARE ARE NOT INTENDED TO BE USED AS A BACKUP SOLUTION FOR THE STORAGE OF CONTENT OR DATA. SUPPORT NERDS INC. SHALL NOT BE LIABLE FOR ANY LOSS OF DATA UNLESS MANAGED SERVICES COVERING SUCH LOSS HAVE BEEN PURCHASED BY THE CUSTOMER.
Application of Terms for Third Party Resold ServicesThese terms govern the purchase of (a) software-as-a-service, infrastructure-as-a-service, platform-as-a-service, and any other cloud-based software, applications, services (including hosted cloud services), functions or resources made available for use by client on demand, through the internet, or a third-party provider’s services and (b) off-the-shelf non-customized services (collectively, “resold services”).
The Additional Terms and Conditions for Third Party Resold Services along with the terms govern the relationship between the Client and Support Nerds Inc. for the purchase of Resold Services, forming a binding contract.
Third Party Resold Services:Client acknowledges receiving Resold Services directly from a third-party provider (Third Party Service Provider) under their terms, and all claims or damages related to these services are directed to the provider, not Support Nerds Inc.
Resold Services Warranties:Support Nerds Inc. disclaims any warranties for Resold Services, which are provided solely by the Third-Party Service Provider. Support Nerds Inc. also disclaims responsibility for ensuring compliance with local laws or suitability for high-risk environments. Any claims related to product liability or intellectual property are waived against Support Nerds Inc.
Data Protection and Liability:The client is responsible for data protection and back-ups related to the Resold Services. Support Nerds Inc. and its affiliates are not liable for data loss or corruption.
Pricing Information and Availability:Support Nerds Inc. reserves the right to adjust pricing and Resold Services offerings due to various factors, including market conditions and third-party price changes, and does not guarantee order fulfillment.
Returns, Cancellations, and Payments:Returns or cancellations require approval from the Third-Party Service Provider. The client is responsible for shipping costs, restocking fees, and must pay amounts owed if returns are denied. Termination or renewal of services must follow the Third-Party provider's terms, and Client must notify Support Nerds Inc. in advance to avoid automatic renewals. The Client will also cover any costs related to payment enforcement.
Terms of Subscription for Managed Services Subscription AgreementBy subscribing to the managed IT services (the "Services") provided by Support Nerds Inc. ("we", "us", "our"), you ("Customer", "you", "your") agree to the following terms and conditions. These terms constitute a binding agreement between you and Support Nerds Inc.
Service ScopeThe subscription includes access to the managed IT services as outlined in the Service Level Agreement (SLA) provided to you. The services may include, but are not limited to, system monitoring, data backup, network security, and IT support. Service details will be provided upon subscription, and any additional services or changes must be agreed upon in writing.
Subscription Fees and PaymentBy subscribing, you agree to pay the subscription fees as specified in your service plan. Payments are due annually and will be automatically billed according to the terms agreed upon at the time of subscription. Late payments may result in suspension or termination of services.
Subscription TermThe initial term of your subscription will be mentioned in your service plan, starting from the date of activation. After the initial term, your subscription will automatically renew for successive periods of 1 year unless terminated by either party with [30] days' notice prior to the end of the current term.
Service AvailabilityWe will use commercially reasonable efforts to ensure the availability of the Services as per the agreed SLA. However, we do not guarantee uninterrupted or error-free services. Scheduled maintenance and downtime may occur, and we will provide prior notice whenever possible.
Customer ResponsibilitiesYou are responsible for maintaining the necessary equipment, software, and internet connectivity to access and utilize the Services. You must ensure that your systems comply with the technical requirements outlined by us.
Security and Data ProtectionWe will implement reasonable security measures to protect your data while using our Services. However, you are responsible for maintaining the confidentiality of your account credentials and ensuring that unauthorized users do not access your systems. You agree to notify us immediately if you suspect any security breach.
Termination of SubscriptionEither party may terminate the subscription for any reason within 7 days without incurring any charges. In the event of termination after the expiration of 7 days to the date of activation, you are responsible for cancellation charges and any unpaid fees incurred up to the termination date. Any data or content stored by us on your behalf may be deleted after termination unless otherwise agreed.
Limitation of LiabilityOur liability for any claim arising out of this subscription agreement is limited to the amount paid for the Services during the 12 months preceding the claim. We will not be liable for indirect, incidental, or consequential damages.
AmendmentsWe reserve the right to modify these Terms of Subscription at any time. Any changes will be communicated to you in writing, and your continued use of the Services after such changes constitutes acceptance of the revised terms.
Personal InformationThe Service Provider guarantees to Client that in connection with the receipt, storage, use and/or transfer of Personal Information, it will
Keep all Personal Information confidential, whether it was provided directly to the Service Provider or disclosed in any other way as part of the services under this agreement, and
Use proper security measures that follow data protection laws at both the state and federal level in the United States.
"Personal Information" in this context means an individual's first and last name (or first initial and last name) along with one or more of the following details:
Social Security number,
driver's license number or state-issued ID number, or
financial account number or credit/debit card number, with or without any security code, PIN, or password that could allow access to the account.
NondisclosureThe parties agree to keep certain confidential information private in order to carry out the SOW (the "Permitted Purpose"). In exchange for sharing confidential information with each other, the parties agree to the following:
Each party (the "disclosing party") may share confidential information with the other party (the "receiving party"). The disclosing party keeps full rights to its own information. The receiving party agrees to take steps to protect the information and prevent it from being shared with others, just like it would protect its own confidential information, but at a minimum, it must take reasonable steps. The information should be marked as "Confidential." Information shared before this agreement is also considered confidential.
The receiving party must keep the information confidential and can only use it for the Permitted Purpose. The receiving party can share the information with its employees, directors, and others who need to know it to help with the Permitted Purpose, but those people must also keep the information confidential. However, if the law requires the receiving party to disclose the information, they can do so but must notify the disclosing party in advance, if possible, so the disclosing party can take steps to protect it. The receiving party can't copy the information or keep it longer than necessary for the Permitted Purpose. Upon request, the receiving party must destroy or return the information to the disclosing party.
The receiving party can only use confidential information as allowed by this agreement. The agreement doesn't give the receiving party any right to use the information outside of what's allowed.
Confidential information doesn’t include information that:
becomes public without breach by the receiving party,
the receiving party legally knew before receiving it,
a third party shares it legally, or
the receiving party develops on its own without using the disclosing party's information.
The confidential information is provided "AS IS," meaning the receiving party uses it at their own risk, with no promises from the disclosing party. Sharing this information doesn’t mean either party has to enter into a business relationship.
The Service Provider may share information with the PCI Security Standards Council or a Qualified Security Assessor to stay in compliance with credit card security rules. This is allowed under the agreement.
Both parties understand that if confidential information is shared without permission, it could cause serious harm that money alone can’t fix. So, the disclosing party has the right to seek a court order (injunctive relief) to stop or prevent unauthorized disclosure or use of the information.
Confidential information must be protected for 5 years after the agreement ends, but trade secrets must remain protected for as long as they are considered trade secrets under the law.
Employee Recruitment RestrictionsThe client agrees not to try to hire, directly or indirectly, any officers, employees, subcontractors, or agents of the Service Provider who have worked on this agreement, both during the agreement and for 18 months after:
the termination from their work with the Service Provider, or
the end of all SOWs under this agreement, unless both parties agree in writing.
The client cannot offer or try to hire these personnel if doing so would violate this agreement. If the client hires someone in violation of this rule, and that person becomes an employee of the client, the client agrees to pay the Service Provider an amount equal to the salary and commissions earned by the employee in the last 12 months of working for the Service Provider. This amount is for the Service Provider’s recruiting and training costs, not as a penalty. The client must pay this amount within 10 days after receiving a written request from the Service Provider.
However, the client can post a job advertisement open to the general public, as long as it is not specifically aimed at the Service Provider's employees. The purpose of this rule is to stop the client from actively recruiting the Service Provider’s personnel.
Agreement Terms and Transfer of RightsThis agreement is binding on both parties and their future successors or allowed assigns. The agreement cannot be transferred or assigned to someone else without getting written approval from the other party. However, this approval is not needed if the assignment is made to an affiliate of either party, or to a successor or buyer in the case of a merger, acquisition, or sale of most or all of the business, assets, or shares of either party, as long as the successor or buyer is not considered a competitor.
WaiverIf either party doesn't enforce a right or take action when something goes wrong, it doesn't mean they are giving up that right. If there is an official waiver, it only applies to the specific issue it was given for and doesn't affect any other parts of the agreement or other problems.
Outsourcing and Third-Party EngagementThe Service Provider can hire subcontractors to help with the services for the client, but the Service Provider is still responsible for meeting all the terms of this agreement.
Force MajeureNeither party will be held responsible for not being able to perform their duties (except for payment of money) if the delay or failure is caused by circumstances outside their control, such as (but not limited to) acts of God, natural disasters, war, terrorism, strikes, labor issues, social unrest, fires, explosions, earthquakes, or sabotage.
NoticesAny notices under this agreement must be in writing. They will be considered received either when they are actually received or three days after being mailed (with postage paid and a return receipt requested), or one day after being sent by an overnight delivery service (with a return receipt requested). Notices to the Service Provider should be sent to:
Support Nerds Inc.
72 Pottstown Pike, Unit 102
Chester Springs, PA 19425
ATTN: Legal Department
The parties will try to quickly resolve any disagreement related to this agreement through discussions between higher-level executives who have the authority to settle the issue. If the dispute isn't resolved during regular business, one party can send the other a written notice of the dispute. Within 15 days, the other party must respond in writing. Both the notice and response will include each party’s position and a summary of their reasons, as well as the names and titles of the executives involved. Within 30 days of the notice, the executives will meet at a mutually acceptable time and place to try to resolve the issue. Both parties should cooperate by sharing reasonable information. These negotiations are confidential and treated as efforts to settle the dispute. If the issue is not resolved through these discussions, the parties agree to try non-binding mediation with a neutral mediator at a mutually agreeable neutral site. If mediation doesn’t work, they can move on to arbitration or legal action.
Governing LawThis Agreement shall be interpreted and governed by the laws of the State of Pennsylvania without giving effect to choice of law provisions. Any disputes related to this agreement will be handled exclusively by the courts in the State of Pennsylvania, and the Parties hereby consent to the jurisdiction of such courts.
Legal FeesThe winning party in any legal case can get back its reasonable attorney fees and related costs.
Contractor Relationship and StatusThis agreement does not make either party an employee, agent, or partner of the other. Each party is responsible for paying its own employees' salaries, taxes, social security, workers' compensation, and other employment benefits.
Entire AgreementThis Agreement is the full and complete understanding between the parties and replaces any previous conversations or written agreements. It can only be changed by a written document signed by both the Client and Service Provider. No one else can change this Agreement. However, the Service Provider can make changes to prices, fees, taxes, or other charges if there are errors, changes in the market, supply chain issues, tariffs, or other factors beyond their control. The Service Provider will notify the Client of these changes. The Service Provider also has the right to cancel or reject any SOW if there are mistakes in pricing or availability.
Enforceability of ProvisionsIf any part of this Agreement is found to be invalid, illegal, or unenforceable, the rest of the Agreement will still be valid and in effect as long as the main terms and conditions for both parties are still valid, binding, and enforceable.
Title and Clause InterpretationThe section titles in this Agreement are only for convenience and won't affect how the Agreement is understood. Also, when using masculine terms, they should be understood to include feminine or neutral terms when appropriate, and when using singular words, they should include plural terms, and vice versa.
Order of PrecedenceIf there is any conflict or inconsistency between the different documents that make up this Agreement, the following order of importance will apply:
This Agreement will take priority.
Any Statement of Work (SOW) will come next.
Any change authorizations or orders related to a SOW will be last.
Later documents will override earlier documents of the same type if there is a conflict. If a client sends any document like a quote, purchase order, request for proposal, or bid document that has terms that conflict with this Agreement or a SOW, those terms will not be valid. These conflicts will not cancel or reject the SOW or this Agreement.
Contact Us Support Nerds Inc.If you have any questions about these Terms and Conditions or our services, please contact us at:
Address: Support Nerds Inc.
72 Pottstown Pike, Unit 102
Chester Springs, PA 19425
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Support Nerds Inc.!
