IT-Service-Management

IT Service Management

Rendering end-to-end IT service management solutions for businesses with managing innovation. We promise a prompt response, faster issue anticipation and problem management to ensure business continuity.

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Optimizing Business’ Digital Transformation Strategy

Our specialists offer a wide range of ITSM consulting and implementation services for businesses across industries. We help companies tune their IT processes in line with their business’ demands and needs.

Design

IT services and processes crafted in respect of business requirements

Transition

Move to a new environment with minimal impact on service quality

Operation

Respond to issues & incidents with controlling access to services

Improvement

guidance for revising or expanding services as business needs changes

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Solutions

Accelerating ITIL-driven Service Delivery to Improve User Experiences

  • IncidentManagement
    Incident Management

    Helping your employees to stay productive by providing assistance to track and fix issues with our incident management services.

  • ProblemManagement
    Problem Management

    We minimize the impact of service disruptions on businesses & reduce chances of future-disruptions with our best ITSM practices.

  • ServiceLevelManagement
    Service Level Management

    Providing a comprehensive platform capability for documenting and tracking all service commitments between service providers & customers.

  • Configuration-Management
    Configuration Management

    Boosting productivity by providing a detailed insight into your IT infrastructure assets to track hardware, software and other IT components with ease.

  • RequestManagement
    Request Management

    We help your employees round-the-clock by resolving service requests that arose from any device and deliver automated status updates for the same.

  • Change-Management
    Change Management

    Deliver a unified experience across departments & help businesses to go through IT transition in a controlled way and implement changes appropriately.

End-to-end solutions and services based on your unique requirements

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Case Studies

We help businesses realize their IT goals and accelerate value creation. Discover how clients across industries solved their technology challenges by partnering with us.

case study

Implementing Backup and Disaster Recovery

Support Nerds Inc. implements a secure backup and disaster recovery system to an event service company.

case study

Improving Cybersecurity in Banking and Finance

Support Nerds Inc. helps banks improve their cybersecurity, compliance for internal, state, and banking audits.

case study

Enhancing Healthcare Technology and Processes

Support Nerds Inc. helps improve scalability of healthcare practitioners by enhancing their processes and technologies.

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WHY CHOOSE US

6 Reasons to Partner with Support Nerds Inc.

We offer services that are expansive and help you climb the ladder of success. Our experts will guide you throughout the journey, from strategic consultation, streamlining procurement to lifecycle management. We’ll help you simplify IT & drive productivity.

  • Don'tHaveanITStaff
    Proactive Solutions

    We work with a proactive service philosophy and offer state-of-the-art network monitoring & management to eliminate issues before they occur; we provide 24X7 solutions.

  • InHouseITOverburdened
    Overburdened In-House IT

    We understand that managing IT can be tough and hence we provide next-edge IT services so that your team can focus on achieving higher business growth.

  • LookingforStrategicITConsulting
    Strategic IT Consulting

    We have experienced IT experts on board who have in-depth knowledge of your business and can help you strategize the right IT services for your organization.

  • NeedTrained ITHelpdek
    Experienced Team

    We have IT professionals & technicians with vast work experience & business knowledge and provide continuing training opportunities to keep them up-to-date about today’s IT needs.

  • EyeingSustainableGrowth
    One-stop Shop

    We offer comprehensive solutions including hardware & software management for your all IT needs, from connectivity to management, maintenance, continuous monitoring and other technology needs.

  • LeadAboveCompetitors
    Lead Above Competitors

    We offer IT services that help you leverage most of the IT investment and stay one-step ahead of your competitors. Let us increase your IT efficiency and decrease technology management costs.

Empowering Businesses, Inspiring success

Our exceptional services have always been our distinct advantage. Our experts are equipped with the best tools to help
businesses realize their potential and meet their goals.

200+

support services
engineers

1,500

incidents per
month

80+

OEM
certifications

90%

Incident
resolution

15-minute

Guaranteed response
for critical (P1) issues

Service Partners

Solutions Focused on Your Needs

We’ve partnered with industry experts who help us design and deploy IT solutions for your unique needs and environments.
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How IT Works 

Ask an IT Solution Quote 

Please fill in the form and let our team know. A representative will contact you shortly. 

  • Choose-a-service
    Choose a Service

    Pick a suitable service that works best for your IT needs.

  • Lets_Communicate
    Let’s Communicate 

    Discuss your business and how you use technology.

  • StartwithBestITExperience
    Start with Best IT Experience  

    Optimize your IT and experience seamless business operations.